The Coach House Full Terms and Conditions

Lyth Valley Road, Bowness-on-Windermere, LA233JP

Booking: Booking prices vary, please view prices on our website. All bookings require a 20% deposit at time of booking. The final balance is due 6 weeks before the date of arrival. If the final balance is not paid on the due date the booking may be cancelled, and the deposit payment may be forfeited. We will remind you by email in advance of final payment date. For bookings made within 6 weeks of arrival full payment is required at time of booking.

Good housekeeping deposit: A deposit of £200 is required to cover the unlikely event of property damage. This will be requested when final payment is taken 6 weeks before arrival. This will be returned to you by your preferred method within 7 days of your departure from the property proving no issues are brought to our attention by our cleaner.

Cancellations: If the booking is cancelled prior to the balance having been paid the deposit is not refundable but we may be able to move the deposit to another booking date. Cancellations made within 6 weeks of arrival, where the full balance has been paid will only receive a refund if the property is subsequently relet at the same price. If a lower price is received on relet we will refund the new rental amount. Every effort will be made to relet the date(s) but this could be at a price which is less than the original rental. We will also deduct £50 admin charge. We strongly recommend taking out appropriate cover insurance to protect against cancellation. For cancellation imposed by Covid-19, or other late illness or injury the same terms apply.

Amendments: It may be possible to amend a booking to a new date with 6 weeks or more notice, however the terms for cancellation apply.

Number of persons: There must be no more members in your party than the property is designed to accommodate which is a maximum of 6 (including children). This is an insurance requirement and must be adhered to for safety reasons.

Dogs: We allow up to 2 well behaved dogs but do not allow dogs in bedrooms or on the furniture. Dogs must not be left in the property unattended unless in a crate. We can provide a crate if needed. Whilst we warmly welcome dogs, they must be kept under control at all times. They must not be allowed to foul anywhere on the premises. Accidental fouling must be cleaned up immediately. Pets other than dogs are not permitted. Untrained young puppies or dangerous breeds are not allowed in the property. We provide beds, bowls and dog towels. Guest towels must not be used for dogs.

Arrival & Departure Times: In order that the property can be thoroughly cleaned and prepared by our professional housekeeper for the next arrival, departure time is by 10am with arrival being from 3pm (unless we can accommodate earlier).

Smoking: The Coach House is non-smoking and vaping, we respectfully insist guests do not smoke anywhere indoors. Smoking in the garden is allowed but waste must be safely disposed of in the ash bucket provided. This bucket is also for fire and chiminea ash which should never be disposed of in the other bins.

Damages & Breakages: Guests are responsible for looking after the property during their stay and must leave it as found. We realise occasional items get broken, damages or soiled. Please inform us as soon as this happens so repairs can be arranged immediately. We reserve the right to charge for breakages which will be taken from the good housekeeping deposit.
If you spill anything on the floor please clean up immediately to stop staining. Blotting the carpet saves stains rubbing in, then if needed using the cleaning spray provided (or stain remover on carpets only).
While it is rarely necessary to hold the good housekeeping deposit as most people are very careful and respectful this system is in place to protect ourselves.

Travel Insurance: We recommend you take out holiday / travel insurance in case of cancellation/changes.

Termination of Stay: We reserve the right to terminate your stay if you, or members of your party are believed to be causing a nuisance to others or are not treating the property with due respect. The property is located in a residential area where excessive noise is not tolerated.

Liability: The use of The Coach House is entirely at the user’s risk and no liability can be accepted for death, injury, expense, loss, inconvenience or damage to users or their belongings including vehicles, cycles, motorcycles, boats etc. The owners shall not be liable to you or any other member of your party for any loss or damage to yourselves or your property however caused in relation to or connected to the letting or surrounding land.

Septic Tank: The Coach House operates a septic tank. DO NOT flush anything other than toilet paper down the toilet. If products other than toilet paper are found to have clogged the system during your stay the good housekeeping deposit will not be returned.

Fat/oil/butter: Please do not put any kind of fat/oil/butter down the sinks or in the dishwasher. Please use the kitchen towel provided to wipe pans and crockery before washing it to ensure there are no blockages. This will only inconvenience you and future guests.

Hair dye or self-tanning lotion: Please never use hair dye or self-tanning lotion in the property.

Log Burner – The log burner and chiminea is for the strict use of logs only, burning anything other than logs causes damage to the log burner and the flue and is a safety risk.
Privacy – This privacy notice is to let you know how we promise to look after your personal information.

We promise:

• To keep your data safe and private;
• Not to sell your data;
• To give you ways to manage and review your marketing choices at anytime.

Data Protection Law says that we are allowed to use personal information only if we have a proper reason to do so. The law says that this must be for one or more of these reasons:

• To fulfil a contract we have with you, or
• when it is our legal duty, or
• when it is in our legitimate interest, or
• when you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. This may be to describe offers etc relating to The Coach House Holiday Let. Even then it must not unfairly go against what is right and best for you.

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it.

There may be legal or other official reasons why we need to keep or use your data. Please tell us if you think that we should not be using it.

Price Changes & Alterations – The owners reserve the right to amend any prices or details including due to omissions or errors in the advertising of The Coach House. You will be informed of changes in advance of booking.

The Coach House is owned by McKenzie Douglas Ltd. Bank details for payments are as follows:
Starling Bank
McKenzie Douglas Limited
Account Number: 54988667
Sort Code: 60-83-71